Memberships
Membership has a minimum duration of 12 months. During this time you can upgrade at any point. After the initial 12-month period, you will be on a rolling month contract and - if you wish - may cancel your plan accordingly.
Not available for UK
Not available for UK
Not available for UK
Not available for UK
If you cancel your membership during the first 12 months, the membership and all the advantages involved in your plan will stay active until the end of this minimum duration. If you cancel your membership after the minimum duration of 12 months, the functions and the insurance coverage remain in place until the end of the current billing period. After that, the theft insurance expires automatically. If you cancel a plan, you can switch to another plan or terminate the membership, and you will automatically switch to the free version.
Not available for UK
Cancellation after the minimum term of 12 months is flexible and possible on a monthly basis. Simply login the app and go to "Manage my membership". If you have any questions about canceling or the membership options, our support team is always available to help
If your bike is stolen, you can officially report your e-bike as stolen in the free (Base) version. With the 'core' membership, you have the option of activating "Stolen Mode". You will also receive a shareable live location link that you can pass on to the police to help them recover your bike.
Not available for UK
Not available for UK
Keep your e-bike properly secured! - Always lock your Raleigh ONE (using the app) and keep it in a well-lit, visible location. Do not leave it unattended for more than 24 hours in poorly visible spots. In locations with limited tracking (like underground garages), use an additional lock and secure your bike to a fixed object.
Ensure the Raleigh ONE app is set up properly! - In order to ensure, you are always up to date on the status of your bike, and you receive the alarms in case of suspcious events, Make sure the app is installed and permissions are granted for location data. Enable push notifications and ensure software updates are installed. If these steps are missed, it could affect your coverage.
Always lock and arm your 'Raleigh ONE' when parking it. Unlock it only through the registered device or personal PIN.
Against all precautions - What should I do if I suspect my e-bike has been stolen? Immediately check the location of your bike if an alarm or movement is reported. Don't hesitate to activate the "Stolen Mode" and file a police report, both within 24 hours.
Ensure the Raleigh ONE app is set up properly! - In order to ensure, you are always up to date on the status of your bike, and you receive the alarms in case of suspcious events, Make sure the app is installed and permissions are granted for location data. Enable push notifications and ensure software updates are installed. If these steps are missed, it could affect your coverage.
Always lock and arm your 'Raleigh ONE' when parking it. Unlock it only through the registered device or personal PIN.
Against all precautions - What should I do if I suspect my e-bike has been stolen? Immediately check the location of your bike if an alarm or movement is reported. Don't hesitate to activate the "Stolen Mode" and file a police report, both within 24 hours.
Not available for UK
There is no service contract trough Raleigh available at the moment.
Currently, insurance as part of our membership is not available in UK.
In UK, we offer two membership tiers.
Base: The entry-level plan offers essential features such as bike connectivity and automatic updates for free - ideal for users seeking basic security and functionality.
Core: In addition to the 'Core' features, this plan also includes Security Alerts. Perfect for users who want to keep their e-bike safe in cities or riskier areas.
Base: The entry-level plan offers essential features such as bike connectivity and automatic updates for free - ideal for users seeking basic security and functionality.
Core: In addition to the 'Core' features, this plan also includes Security Alerts. Perfect for users who want to keep their e-bike safe in cities or riskier areas.