Return & Refunds
While returning the bike, you will be covering the cost of the return. Besides, it is important to mention that the bike should be only used to the extent necessary to determine the nature, characteristics and functioning of it, as if you would handle and inspect it in a bike shop. If the value of the bike has been diminished resulting from the handling of it, we reserve the rights to reduce the amount refunded.
Once your return’s been received and checked, we’ll process your refund within 14 days.
We hope you’ll fall in love with your Raleigh ONE! But if for any reason you want to return your bike, you can do so within 14 days of receiving it.
First, please contact our customer service team. Then, return the bike to the store you selected for click & collect or last-mile delivery. Please note that you will be responsible for the return shipping costs.
The bike should only be used as much as necessary to check its nature, features, and how it works — just like you would when inspecting it in a bike shop. If the bike’s value has decreased due to handling beyond this, we reserve the right to reduce the refund amount accordingly.
First, please contact our customer service team. Then, return the bike to the store you selected for click & collect or last-mile delivery. Please note that you will be responsible for the return shipping costs.
The bike should only be used as much as necessary to check its nature, features, and how it works — just like you would when inspecting it in a bike shop. If the bike’s value has decreased due to handling beyond this, we reserve the right to reduce the refund amount accordingly.
You don’t need to pack the bike, your dealer will take care of it.
We hope you’ll fall in love with your Raleigh ONE! But if for any reason you want to return your bike, you can do so within 14 days of receiving it.
First, please contact our customer service team. Then, return the bike to the store you selected for click & collect or last-mile delivery. Please note that you will be responsible for the return shipping costs.
The bike should only be used as much as necessary to check its nature, features, and how it works — just like you would when inspecting it in a bike shop. If the bike’s value has decreased due to handling beyond this, we reserve the right to reduce the refund amount accordingly.
First, please contact our customer service team. Then, return the bike to the store you selected for click & collect or last-mile delivery. Please note that you will be responsible for the return shipping costs.
The bike should only be used as much as necessary to check its nature, features, and how it works — just like you would when inspecting it in a bike shop. If the bike’s value has decreased due to handling beyond this, we reserve the right to reduce the refund amount accordingly.
We hope you’ll fall in love with your Raleigh ONE! But if for any reason you want to return your bike, you can do so within 14 days of receiving it.
First, please contact our customer service team. Then, return the bike to the store you selected for click & collect or last-mile delivery. Please note that you will be responsible for the return shipping costs.
The bike should only be used as much as necessary to check its nature, features, and how it works — just like you would when inspecting it in a bike shop. If the bike’s value has decreased due to handling beyond this, we reserve the right to reduce the refund amount accordingly.
First, please contact our customer service team. Then, return the bike to the store you selected for click & collect or last-mile delivery. Please note that you will be responsible for the return shipping costs.
The bike should only be used as much as necessary to check its nature, features, and how it works — just like you would when inspecting it in a bike shop. If the bike’s value has decreased due to handling beyond this, we reserve the right to reduce the refund amount accordingly.
Our 30 day bike returns policy gives you a chance to test out your new bike and make sure it’s perfect for you. If you change your mind within this period, simply get in touch with our Customer Service team via phone or email and they’ll help you organise a return. We charge £35 for a return, which we deduct from your refund.
Once you’ve been given a time slot and a returns number by Raleigh, you’ll need to securely repackage your order into its original packaging. If the original packaging is no longer usable to return your bicycle, please ensure the bike is securely packaged to prevent any damage to the bike in transit. We can provide new packaging for your return, chargeable at £25.
Our 30 day bike returns policy gives you a chance to test out your new bike and make sure it’s perfect for you. If you change your mind within this period, simply get in touch with our Customer Service team via phone or email and they’ll help you organise a return. We charge £35 for a return, which we deduct from your refund.
Our 30 day bike returns policy gives you a chance to test out your new bike and make sure it’s perfect for you. If you change your mind within this period, simply get in touch with our Customer Service team via phone or email and they’ll help you organise a return. We charge £35 for a return, which we deduct from your refund.
• You must contact Raleigh and request your return within 30 days of your order being delivered
• If the original packaging is no longer usable to return your bicycle, you must ensure the bike is securely packaged to prevent any damage in transit. We can provide new packaging for your return, chargeable at £25.
• The product must be returned with all of its original parts, including any ancillary parts such as: pedals, keys, chargers, baskets, pannier racks, mudguards etc
• Your product must be returned in a reasonable condition and not show any wear exceeding that which could be expected for a 30 day trial period
• Any damage caused during the final assembly at home (adult and kids bikes), should be declared when requesting a return and will incur up to a £50 charge to cover our repair costs.
• For electric bikes the product is subject to a fair usage mileage of 15 miles. Anything above this will be charged at £5 per mile. This will be deducted from the amount refunded to you when the bike is returned
• If the original packaging is no longer usable to return your bicycle, you must ensure the bike is securely packaged to prevent any damage in transit. We can provide new packaging for your return, chargeable at £25.
• The product must be returned with all of its original parts, including any ancillary parts such as: pedals, keys, chargers, baskets, pannier racks, mudguards etc
• Your product must be returned in a reasonable condition and not show any wear exceeding that which could be expected for a 30 day trial period
• Any damage caused during the final assembly at home (adult and kids bikes), should be declared when requesting a return and will incur up to a £50 charge to cover our repair costs.
• For electric bikes the product is subject to a fair usage mileage of 15 miles. Anything above this will be charged at £5 per mile. This will be deducted from the amount refunded to you when the bike is returned