App
Yes, you can use the Raleigh ONE without the app. Basic functions like riding, lights, and braking work without it. However, the app unlocks smart features to get the most out of your bike
No, after you have set the backup unlock code for the bike using your app, you do not need to use the App. When you don't want to use your phone to unlock the bike, simply enter the 3-digit code to the display.
Go to your Ralegh app & pop into your 'bike settings' Click the 'change silence alarm code' tap and simply change the code.. That’s it. Just remember, for security reasons, your bike won’t recognise the new code until you’ve connected to it via Bluetooth at least once after the change.
Yes, you can unlock the Raleigh ONE even if the battery is empty. The bike is equipped with a backup unlock option for exactly these situations. So you’re never left stranded — or stuck with a locked bike — in the middle of the city.
Trouble connecting your bike with your Android? Try this
We get it. It’s frustrating when things don’t just work. But don’t worry, here are a few quick checks that usually do the trick:
1. Stay close to your bike
Bluetooth can be a bit shy. Make sure you’re right next to your bike, with nothing blocking the signal. If there are a few big blokes standing between you and the frame, the app might struggle to find it.
2. Check if someone else is connected
Your bike only talks to one device at a time. If your other phone—or your mate’s phone—is already connected, your app won’t see the bike. Disconnecting the other phone usually clears things up.
3. Restart the app
Close it completely, then open it again and try reconnecting. Sometimes the app just needs a little nudge to remember what it’s doing.
4. Check the battery level
Even when you’re not riding, the bike’s battery can slowly drain. If it’s dipped too low, it might not have enough juice to power up and connect. A quick charge might sort it.
Still stuck? Give our support team a shout, we’ll get you rolling again in no time.
We get it. It’s frustrating when things don’t just work. But don’t worry, here are a few quick checks that usually do the trick:
1. Stay close to your bike
Bluetooth can be a bit shy. Make sure you’re right next to your bike, with nothing blocking the signal. If there are a few big blokes standing between you and the frame, the app might struggle to find it.
2. Check if someone else is connected
Your bike only talks to one device at a time. If your other phone—or your mate’s phone—is already connected, your app won’t see the bike. Disconnecting the other phone usually clears things up.
3. Restart the app
Close it completely, then open it again and try reconnecting. Sometimes the app just needs a little nudge to remember what it’s doing.
4. Check the battery level
Even when you’re not riding, the bike’s battery can slowly drain. If it’s dipped too low, it might not have enough juice to power up and connect. A quick charge might sort it.
Still stuck? Give our support team a shout, we’ll get you rolling again in no time.
Trouble connecting your bike with your iPhone? Try this
We get it. It’s frustrating when things don’t just work. But don’t worry, here are a few quick checks that usually do the trick:
1. Stay close to your bike
Bluetooth can be a bit shy. Make sure you’re right next to your bike, with nothing blocking the signal. If there are a few big blokes standing between you and the frame, the app might struggle to find it.
2. Check if someone else is connected
Your bike only talks to one device at a time. If your other phone—or your mate’s phone—is already connected, your app won’t see the bike. Disconnecting the other phone usually clears things up.
3. Restart the app
Close it completely, then open it again and try reconnecting. Sometimes the app just needs a little nudge to remember what it’s doing.
4. Check the battery level
Even when you’re not riding, the bike’s battery can slowly drain. If it’s dipped too low, it might not have enough juice to power up and connect. A quick charge might sort it.
Still stuck? Give our support team a shout, we’ll get you rolling again in no time.
We get it. It’s frustrating when things don’t just work. But don’t worry, here are a few quick checks that usually do the trick:
1. Stay close to your bike
Bluetooth can be a bit shy. Make sure you’re right next to your bike, with nothing blocking the signal. If there are a few big blokes standing between you and the frame, the app might struggle to find it.
2. Check if someone else is connected
Your bike only talks to one device at a time. If your other phone—or your mate’s phone—is already connected, your app won’t see the bike. Disconnecting the other phone usually clears things up.
3. Restart the app
Close it completely, then open it again and try reconnecting. Sometimes the app just needs a little nudge to remember what it’s doing.
4. Check the battery level
Even when you’re not riding, the bike’s battery can slowly drain. If it’s dipped too low, it might not have enough juice to power up and connect. A quick charge might sort it.
Still stuck? Give our support team a shout, we’ll get you rolling again in no time.
Got an update notification? Here’s the deal
You don’t have to update straight away, but we do recommend it.
We only send out updates when there’s something worth having. That could be new features, important security improvements or critical fixes to keep your bike running at its best.
You don’t have to update straight away, but we do recommend it.
We only send out updates when there’s something worth having. That could be new features, important security improvements or critical fixes to keep your bike running at its best.
Keep it parked, just for a bit
You can technically ride during a software update, but it’s not ideal. Support might cut out now and then, and if the update’s happening over the bike’s mobile connection, you could lose signal and the update might fail.
Best to let it finish before you roll. It only takes a few minutes.
You can technically ride during a software update, but it’s not ideal. Support might cut out now and then, and if the update’s happening over the bike’s mobile connection, you could lose signal and the update might fail.
Best to let it finish before you roll. It only takes a few minutes.
Eyes on your bike, even when you’re not
The theft alert kicks in when your bike senses movement and you're not nearby or connected, either through the app or within your backup unlock code’s safety range.
First, it gives a subtle warning to whoever’s messing with it. If the movement continues, that warning ramps up fast. The bike enters full alarm mode, blaring out a sound and flashing its lights to make it clear it's not going quietly.
At the same time, it pings our system, and we send you an alert through the app and email so you can check on it straight away. It also shares its location, so you can see if it’s somewhere it shouldn’t be.
If it's gone, it’s time to report it stolen.
The theft alert kicks in when your bike senses movement and you're not nearby or connected, either through the app or within your backup unlock code’s safety range.
First, it gives a subtle warning to whoever’s messing with it. If the movement continues, that warning ramps up fast. The bike enters full alarm mode, blaring out a sound and flashing its lights to make it clear it's not going quietly.
At the same time, it pings our system, and we send you an alert through the app and email so you can check on it straight away. It also shares its location, so you can see if it’s somewhere it shouldn’t be.
If it's gone, it’s time to report it stolen.
Theft alerts don’t run out of power
Yes, theft alerts will still work even if the main battery is removed or completely empty.
Your bike has a separate internal power source that keeps the anti-theft system active, so it can still detect movement and send alerts when needed.
Yes, theft alerts will still work even if the main battery is removed or completely empty.
Your bike has a separate internal power source that keeps the anti-theft system active, so it can still detect movement and send alerts when needed.
Can’t switch it off, but it won’t bother you unnecessarily
The theft alert can’t be fully disabled, and that’s on purpose. It’s there to protect your bike, even when you’re not around.
That said, it won’t go off for every little nudge. It takes around 20 to 30 seconds of uninterrupted movement before the alarm is triggered, so accidental bumps or a bit of jostling won’t set it off.
The theft alert can’t be fully disabled, and that’s on purpose. It’s there to protect your bike, even when you’re not around.
That said, it won’t go off for every little nudge. It takes around 20 to 30 seconds of uninterrupted movement before the alarm is triggered, so accidental bumps or a bit of jostling won’t set it off.
Can’t spot your bike nearby? Here’s what helps
Right now, GPS is your best bet for locating your bike. It’ll get you close, but we know it’s not always precise.
The good news? We’re working on a feature that will let your bike make a sound when it’s connected via its mobile connection. That way, you’ll be able to follow your ears, not just the map.
Right now, GPS is your best bet for locating your bike. It’ll get you close, but we know it’s not always precise.
The good news? We’re working on a feature that will let your bike make a sound when it’s connected via its mobile connection. That way, you’ll be able to follow your ears, not just the map.
Sound a bit much? We hear you
Right now, there’s no option to turn off sound notifications, but it’s something we’re working on.
Trust us, we wouldn’t mind a bit more peace and quiet in the office during testing either.
Right now, there’s no option to turn off sound notifications, but it’s something we’re working on.
Trust us, we wouldn’t mind a bit more peace and quiet in the office during testing either.
Bike stolen? Here’s what to do
First, report your bike as stolen in the app. That will log the incident and keep everything tracked.
Next, file a theft report with the police.
If you’re insured, you can then start a claim. Your bike will continue to share its location, so it might be worth checking if it’s nearby and retrievable.
But please, always put your safety first. No bike is worth risking your wellbeing. Not to you, and not to us either.
First, report your bike as stolen in the app. That will log the incident and keep everything tracked.
Next, file a theft report with the police.
If you’re insured, you can then start a claim. Your bike will continue to share its location, so it might be worth checking if it’s nearby and retrievable.
But please, always put your safety first. No bike is worth risking your wellbeing. Not to you, and not to us either.
Finding your frame number
You’ll find the frame number of your Raleigh ONE right on the bottom of the frame, between the pedals. Easy to spot, easy to check.
You’ll find the frame number of your Raleigh ONE right on the bottom of the frame, between the pedals. Easy to spot, easy to check.
With an SP Connect phone case, you can easily attach your phone to the SP Connect mount on the handlebar. Once you open the Raleigh app and connect it to your bike, you can use your phone as a display.