Bike
Bike stolen? Here’s what to do:
First, report your bike as stolen in the app. That will log the incident and keep everything tracked.
Next, file a theft report with the police.
If you’re insured, you can then start a claim. Your bike will continue to share its location, so it might be worth checking if it’s nearby and retrievable.
But please, always put your safety first. No bike is worth risking your wellbeing. Not to you, and not to us either.
First, report your bike as stolen in the app. That will log the incident and keep everything tracked.
Next, file a theft report with the police.
If you’re insured, you can then start a claim. Your bike will continue to share its location, so it might be worth checking if it’s nearby and retrievable.
But please, always put your safety first. No bike is worth risking your wellbeing. Not to you, and not to us either.
The Raleigh ONE keeps it simple with no gears — instead, you get five levels of smooth pedal support, giving you all the boost you need to glide effortlessly through city streets.
The Raleigh ONE comes fitted with hydraulic disc brakes — delivering powerful, reliable stopping with barely a finger’s touch, no matter the weather. Effortless braking, rain or shine.
The Raleigh ONE features an aluminium frame, which won’t rust. So that’s a win. Some individual components might still be vulnerable, especially in harsh winter conditions. That’s why a quick wipe-down now and then, especially when there’s salt and grit on the roads, goes a long way.
And the Gates belt drive? It’s rust-proof by design. No oil, no corrosion, no worries—just clean, smooth riding, whatever the weather.
And the Gates belt drive? It’s rust-proof by design. No oil, no corrosion, no worries—just clean, smooth riding, whatever the weather.
You’ll find the frame number of your Raleigh ONE right on the bottom of the down frame, between the pedals. Easy to spot, easy to check.
Your Local Raleigh Store Has You Covered. Please contact your local Raleigh store if you need any spare parts or replacements for your bike.
If you’ve saved the number engraved on your key (check your app!), you can request replacement keys directly from AXA. Sorted and back on the road in no time
The theft alert kicks in when your bike senses movement and you're not nearby or connected, either through the app or within your backup unlock code’s safety range.
First, it gives a subtle warning to whoever’s messing with it. If the movement continues, that warning ramps up fast. The bike enters full alarm mode, blaring out a sound and flashing its lights to make it clear it's not going quietly.
At the same time, it pings our system, and we send you an alert through the app and email so you can check on it straight away. It also shares its location, so you can see if it’s somewhere it shouldn’t be.
If it's gone, it’s time to report it stolen.
First, it gives a subtle warning to whoever’s messing with it. If the movement continues, that warning ramps up fast. The bike enters full alarm mode, blaring out a sound and flashing its lights to make it clear it's not going quietly.
At the same time, it pings our system, and we send you an alert through the app and email so you can check on it straight away. It also shares its location, so you can see if it’s somewhere it shouldn’t be.
If it's gone, it’s time to report it stolen.
Can’t spot your bike nearby? Here’s what helps
Right now, GPS is your best bet for locating your bike. It’ll get you close, but we know it’s not always precise.
The good news? We’re working on a feature that will let your bike make a sound when it’s connected via its mobile connection. That way, you’ll be able to follow your ears, not just the map.
Right now, GPS is your best bet for locating your bike. It’ll get you close, but we know it’s not always precise.
The good news? We’re working on a feature that will let your bike make a sound when it’s connected via its mobile connection. That way, you’ll be able to follow your ears, not just the map.
Can’t switch it off, but it won’t bother you unnecessarily
The theft alert can’t be fully disabled, and that’s on purpose. It’s there to protect your bike, even when you’re not around.
That said, it won’t go off for every little nudge. It takes around 20 to 30 seconds of uninterrupted movement before the alarm is triggered, so accidental bumps or a bit of jostling won’t set it off.
The theft alert can’t be fully disabled, and that’s on purpose. It’s there to protect your bike, even when you’re not around.
That said, it won’t go off for every little nudge. It takes around 20 to 30 seconds of uninterrupted movement before the alarm is triggered, so accidental bumps or a bit of jostling won’t set it off.
Sound a bit much? We hear you
Right now, there’s no option to turn off sound notifications.
Right now, there’s no option to turn off sound notifications.
You don’t have to update straight away, but we do recommend it.
We only send out updates when there’s something worth having. That could be new features, important security improvements or critical fixes to keep your bike running at its best.
We only send out updates when there’s something worth having. That could be new features, important security improvements or critical fixes to keep your bike running at its best.
Trouble connecting your bike with your Android? Try this
We get it. It’s frustrating when things don’t just work. But don’t worry, here are a few quick checks that usually do the trick:
1. Stay close to your bike
Bluetooth can be a bit shy. Make sure you’re right next to your bike, with nothing blocking the signal. If there are a few big blokes standing between you and the frame, the app might struggle to find it.
2. Check if someone else is connected
Your bike only talks to one device at a time. If your other phone—or your mate’s phone—is already connected, your app won’t see the bike. Disconnecting the other phone usually clears things up.
3. Restart the app
Close it completely, then open it again and try reconnecting. Sometimes the app just needs a little nudge to remember what it’s doing.
4. Check the battery level
Even when you’re not riding, the bike’s battery can slowly drain. If it’s dipped too low, it might not have enough juice to power up and connect. A quick charge might sort it.
Still stuck? Give our support team a shout, we’ll get you rolling again in no time.
We get it. It’s frustrating when things don’t just work. But don’t worry, here are a few quick checks that usually do the trick:
1. Stay close to your bike
Bluetooth can be a bit shy. Make sure you’re right next to your bike, with nothing blocking the signal. If there are a few big blokes standing between you and the frame, the app might struggle to find it.
2. Check if someone else is connected
Your bike only talks to one device at a time. If your other phone—or your mate’s phone—is already connected, your app won’t see the bike. Disconnecting the other phone usually clears things up.
3. Restart the app
Close it completely, then open it again and try reconnecting. Sometimes the app just needs a little nudge to remember what it’s doing.
4. Check the battery level
Even when you’re not riding, the bike’s battery can slowly drain. If it’s dipped too low, it might not have enough juice to power up and connect. A quick charge might sort it.
Still stuck? Give our support team a shout, we’ll get you rolling again in no time.
Trouble connecting your bike with your iPhone? Try this
We get it. It’s frustrating when things don’t just work. But don’t worry, here are a few quick checks that usually do the trick:
1. Stay close to your bike
Bluetooth can be a bit shy. Make sure you’re right next to your bike, with nothing blocking the signal. If there are a few big blokes standing between you and the frame, the app might struggle to find it.
2. Check if someone else is connected
Your bike only talks to one device at a time. If your other phone—or your mate’s phone—is already connected, your app won’t see the bike. Disconnecting the other phone usually clears things up.
3. Restart the app
Close it completely, then open it again and try reconnecting. Sometimes the app just needs a little nudge to remember what it’s doing.
4. Check the battery level
Even when you’re not riding, the bike’s battery can slowly drain. If it’s dipped too low, it might not have enough juice to power up and connect. A quick charge might sort it.
Still stuck? Give our support team a shout, we’ll get you rolling again in no time.
We get it. It’s frustrating when things don’t just work. But don’t worry, here are a few quick checks that usually do the trick:
1. Stay close to your bike
Bluetooth can be a bit shy. Make sure you’re right next to your bike, with nothing blocking the signal. If there are a few big blokes standing between you and the frame, the app might struggle to find it.
2. Check if someone else is connected
Your bike only talks to one device at a time. If your other phone—or your mate’s phone—is already connected, your app won’t see the bike. Disconnecting the other phone usually clears things up.
3. Restart the app
Close it completely, then open it again and try reconnecting. Sometimes the app just needs a little nudge to remember what it’s doing.
4. Check the battery level
Even when you’re not riding, the bike’s battery can slowly drain. If it’s dipped too low, it might not have enough juice to power up and connect. A quick charge might sort it.
Still stuck? Give our support team a shout, we’ll get you rolling again in no time.
Yes, you can unlock the Raleigh ONE even if the battery is empty. The bike is equipped with a backup unlock option for exactly these situations. So you’re never left stranded — or stuck with a locked bike — in the middle of the city.
Keep it parked, just for a bit
You can technically ride during a software update, but it’s not ideal. Support might cut out now and then, and if the update’s happening over the bike’s mobile connection, you could lose signal and the update might fail.
Best to let it finish before you roll. It only takes a few minutes.
You can technically ride during a software update, but it’s not ideal. Support might cut out now and then, and if the update’s happening over the bike’s mobile connection, you could lose signal and the update might fail.
Best to let it finish before you roll. It only takes a few minutes.
Theft alerts don’t run out of power
Yes, theft alerts will still work even if the main battery is removed or completely empty.
Your bike has a separate internal power source that keeps the anti-theft system active, so it can still detect movement and send alerts when needed.
Yes, theft alerts will still work even if the main battery is removed or completely empty.
Your bike has a separate internal power source that keeps the anti-theft system active, so it can still detect movement and send alerts when needed.
The battery capabity of Raleigh ONE is 360Wh, which gives you enough power to keep you going on those long commutes. Plus, as it is portable, easy swapping and recharging mean you’re never stuck waiting for your next ride.
No, after you have set the backup unlock code for the bike using your app, you do not need to use the App. When you don't want to use your phone to unlock the bike, simply enter the 3-digit code to the display.
Raleigh ONE has the 250W, 35Nm, Mivice Single rear-hub motor. It is smooth, silent, seriously fun. It gives you five levels of punchy pedal support, perfect for weaving through urban life.
The Raleigh ONE is built for urban terrain — perfect for everyday commuting, weaving through traffic, and cruising city streets with style.
Go to your Ralegh app & pop into your 'bike settings' Click the 'change silence alarm code' tap and simply change the code.. That’s it. Just remember, for security reasons, your bike won’t recognise the new code until you’ve connected to it via Bluetooth at least once after the change.
Yes—your Raleigh ONE functions perfectly as an e-bike without the app. That means motor support, pedal assist, lights, and other essential features. The app simply adds extra smart features like ride tracking, navigation, security alerts, and firmware updates to enhance your ride.
Raleigh ONE has a sleek handlebar display, which lets you switch power levels and check your battery level at a glance. It also gives you the notifications when setting the alarm or if there is a need to check the Raleigh app. As an alternative display, you can also clip your phone on with SP-Connect and boom—you’ve got your own custom display.
Yes, there is an app for the Raleigh ONE (Raleigh Bicycles). It’s available on the Apple App Store and Google Play, and includes features like theft protection, GPS tracking, software updates, ride dashboard, and remote control.
Raleigh ONE has the 250W, 35Nm, Mivice Single rear-hub motor. It is smooth, silent, seriously fun. It gives you five levels of punchy pedal support, perfect for weaving through urban life.
Raleigh ONE has The Gates belt drive, which is clean, quiet, and lasts longer than a traditional chain: ideal for all-weather city cruising. Say goodbye to grease, rust, and high maintenance.
The Raleigh ONE can handle up to 130 kg — that’s rider, accessories, and luggage all in.
Yes, you can use the bike even the battery is empty. All features, except for motor support will be available, with an empty or removed battery.
Raleigh ONE comes in single, unisex frame size and its geometry is perfectly designed to suit a wide range of riders,from 165 to 195 cm height. It has a standover height of 83 cm and we recommend checking your inseam measurement against this to ensure a comfortable and safe fit. If you would like to make sure that it feels just right for you, you are always welcome to stop by a bike store where you can find Raleigh ONE and give it a try.
Top speed: a breezy 25 km/h. With a little measuring wiggle room (about 10%), you’ll be zipping through the city with ease—and a big grin.
Raleigh ONE uses a 360WH removable battery, which gives you up to 80km of range ( may vary depending on the assistance level, the terrain, your riding style and external conditions.). You can charge the battery by just snapping the charger plug under the seat or you can also simply remove the battery and charge at home.
The Raleigh ONE has up to 80km/ 50 miles of range ( may vary depending on the assistance level, the terrain, your riding style and external conditions.)
Raleigh ONE comes in single, unisex frame size and its geometry is perfectly designed to suit a wide range of riders,from 165 to 195 cm height. It has a standover height of 83 cm and we recommend checking your inseam measurement against this to ensure a comfortable and safe fit. If you would like to make sure that it feels just right for you, you are always welcome to stop by a bike store where you can find Raleigh ONE and give it a try.
The Raleigh ONE hits 50% charge in just 60 minutes. Need the full boost? Give it 2 hours and 20, and you’re ready to ride. Quick pit stop. Big energy. No hassle.
Check the image below for the complete dimensions and geometry of the Raleigh ONE — everything you need to see how this beauty is built.
The Raleigh ONE tips the scales at 20.6 kg — that’s including the battery but excluding any extras or accessories. Solid for stability, light enough to keep your ride smooth and nimble.